Have Any Questions?
Frequently Asked Questions
Simply upload your favorite photo on our website and choose the art style you like, such as Custom Digi Painting, Digital Oil Painting, Digital Sketch Portrait, Watercolor Digital Portrait, or Cartoon Effect Portrait. Our designers convert your photo into high-quality digital artwork, which is then printed and framed beautifully for display.
Yes. At The Urban GFX, we always share a preview of your digital artwork before printing. Once you review the design, you can request small edits if needed. We finalize the framed portrait only after your approval to ensure complete satisfaction.
For the best results, we recommend uploading a clear, high-resolution photo with good lighting and visible facial details. Clear images help our designers create stunning artwork for styles like Premium Digital Oil Painting, Handmade Pencil Sketch, or Colorful Watercolor Digital Art.
After placing your order, the artwork preview is usually prepared within a few days. Once approved, your digital art is printed, framed, and shipped securely. Most customers receive their custom digital portrait with frame within 7–12 days, depending on location and order details.
Your artwork is packed with protective materials to ensure safe shipping. In the rare case that your frame arrives damaged, we offer an easy replacement process. Simply contact our support team with photos of the damaged product, and we will arrange a replacement as quickly as possible.
